Better Business Meetings | COMMUNICATION SKILLS FOR SUPERVISORS› One day for new and experienced supervisors The successful supervisor needs to have knowledge and skills that go far beyond the “technical” aspects connected with producing products or delivering services. Supervision is largely about managing people, so the importance of people skills cannot be overemphasized as a contributing factor in the supervisor’s effectiveness. This one-day workshop focuses entirely on communication strategies for managing people well. HOW YOU WILL BENEFIT • Reduce stress and increase job satisfaction: develop and maintain a positive work experience for yourself and your direct reports • Learn to use communication as a tool for motivating and shaping both performance and teamwork • Gain a reputation for fairness, credibility, and effectiveness WHAT YOU WILL COVER • Identify characteristics and behaviors of effective supervisors • Gain new insights into your own personality and how it impacts the way you handle the supervisory role • Learn how to adjust your communication style to get the results you want with the people around you • Use the Myers-Briggs framework to recognize personality types and how they play out in the work place. Case studies, guided role plays and discussions will provide the foundation for handling specific types of behaviors and situations • Make a smooth transition from skilled worker to supervisor • Recognize individuals’ Motivators and De-motivators, and use this information to achieve positive outcomes • Practice coaching and counseling strategies to achieve your training and development objectives • Turn your direct-reports into stake-holders; help them take an active role in initiating and implementing process improvements |
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Call-Center Customer Service - Level 2 | |
Communication Skills for Supervisors | |
Enhanced Interpersonal Effectiveness | |
Negotiating Solutions | |
NLP: Maximize Your Career Potential with Neuro Linguistic Programming | |
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Survival Skills for Admins | |
Business Writing Refresher: Grammar and Mechanics | |
Writing: Better Business Email and Documents | |
Writing: Style for Scientific and Technical Writing |